Return Policy
At Community Gardens, we stand behind the quality of the plants and products we sell. Because we deal with living items, our return policy is structured to protect both our customers and the health of our nursery.
Live Plants & Trees
All live plant sales are final.
Plants are living products and their health depends heavily on care, watering, sunlight, soil conditions, and installation practices once they leave our nursery. For that reason, we cannot accept returns or exchanges on live plants, trees, shrubs, annuals, perennials, houseplants, or seasonal material.
If you have concerns about a plant’s health, contact us within 24 hours of purchase with photos and your receipt. We are happy to review and offer guidance.
Our team is always available to help you choose the right plant for the right place before purchase.
Hard Goods & Merchandise
Non-living merchandise (pots, tools, décor, soil amendments, fertilizers, etc.) may be returned within 14 days of purchase with:
Original receipt
Item in new, unused condition
Original packaging
Refunds will be issued to the original form of payment.
Opened soil, fertilizers, chemicals, or used equipment cannot be returned.
Special Orders
All special orders are final sale and cannot be returned or exchanged.
Event & Seasonal Items
Seasonal items (Pumpkin Patch, holiday décor, event merchandise, etc.) are final sale.
Damaged Items
If you receive a damaged non-living item, notify us within 24 hours with photos and proof of purchase so we can make it right.